This is Addignishop. We wanted to provide you with an update regarding the Blue Swan pin.
As you may recall, we experienced a shortage of the Blue Swan pin which affected approximately 50 orders. We sincerely apologize for any inconvenience this may have caused you. We announced this issue back in February and have been working diligently to resolve it.
1. For orders containing Blue Swan pin
2. Reminder to sign-up for Newsletter if you do not want to miss out on important updates relating to your order
Please subscribe to our Newsletter if you want to receive updates on your order. We do our best to make sure that all information is easily and publicaly available vie the Googl Sheets. However, we have noticed that there are many instances where customers ask us questions despite having the answers to their question available in the Google Sheets. This is why we created this Newsletter, to give the information that you want sent directly to your inbox. Subscribe to our newsletter so you won't miss out.
3. For shipped orders that has been marked in the tracking site as "returned to sender"
Please fill out this form and follow the instructions given : https://docs.google.com/forms/d/e/1FAIpQLSeoaPEhL4UoJ-Qq1zbrAvqIlluMkttJx2tS2GmoFFuYi2FrEw/viewform
We are not responsible for any failed delivery attempts/returned mail that is caused by the negligence of an external party (such as the postal service losing your package, customer providing incomplete address, your neighbour stealing your package, your country's customs refusing your package for unknown reasons, etc). Thus, we will not be covering for any additional shipping expense.
4. Other useful links:
If your order has not been shipped out and you would like to make a new order and combine the shipment of both orders, please fill out this form:
If your order has not been shipped but you have moved address and would like to change your address, please fill out the same form as above: https://docs.google.com/forms/d/e/1FAIpQLScB95riVSPBP3YaQojmRJn6tbffMnxjVT3VAM44y1D4zSNVmw/viewform
If you would like to see general production/shipping updates, please refer to this Google sheets: https://docs.google.com/spreadsheets/d/1aNWtOZmRSNyNewhWUWVjaMcFZIxV7mBb/htmlview
Thank you for your attention and for your kind support!
Have a wonderful March!