Shipping policy

For preorders or orders containing items still in production, it may take between 2 month up to 6 months from the time of your purchase. The estimated ship by date differs for different listing. A significantly longer time is needed for pre-order items. The estimated starting date of shipment for any given pre-order item is provided in each respective product listing. It is the customer's responsibility to read the products thoroughly before making a purchase. 

All orders may take longer to be dispatched and shipped in the event of unexpected circumstances (such as travel bans due to coronavirus spread, manufacturing delays, stock shortage, etc).

Shipping delays may last up to several months without prior notice.

These examples below are only estimates based on past non-covid circumstances. The real shipping duration may vary.

By default, all International orders are shipped via Airmail with tracking number, while all Domestic orders (Singapore) are shipped via QXpress with tracking as of March 2021.

Normal mail: 1 - 3 business days after dispatch

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Registered Airmail (with tracking):

America: 10-15 business days

Europe: 10-15 business days

Australia, New Zealand and Oceania: 6-15 business days

Asia Pacific: 3-10 business days

These are all only estimates. I use Singpost to ship the orders, once it is shipped out, it is beyond my control. The extent of my knowledge on the exact tracking progression of your order is only as much as what singpost tracking provides.

This info is also accessible to you as you will be able to track your order yourself using the tracking number provided to you, which you will receive once your order has been dispatched.

Actual delivery time may vary widely, depending on the efficiency of your local post office! I cannot control this.

Tracking details may vary depending on country. Singpost will provide information up till dispatch from Singapore's airport. Once it arrives in your country, the responsibility of providing tracking information will fall on your country's post office. Certain countries may not provide any further tracking information at all. This is beyond my control.

If you feel your order is taking too long to arrive, you may consider asking your local post office as they would have more information on your package. 

The shop is not responsible for any failure caused by external third party services, including courier companies or postal services.

If they still do not provide any answer, you can contact me. Tell me your order number, email address, full address. I will try to make an investigation request to Singpost. Singpost will subsequently conduct an internal investigation.

You can track your order at https://www.singpost.com/track-items or in the tracking website given to you via email.

To find out if your country supports full tracking information or not, you can check it at: https://www.singpost.com/send-receive/service-announcements

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For Brazilian customers, please fill in your CPF number in the notes section, or in your address. I would highly advise getting tracked mail as well. 

Contact me directly. In that case, I will wait for your package to arrive back to me, and I will then ship it back to you again. Take note that you will have to pay for the shipping fee in order to proceed with the second delivery atempt.